Terms of Use

insvee.ai is operated by TECHEASE SOLUTIONS in Malaysia (we, us or our). These terms govern access to our website, AI creation tools, projects, storage and Community. Contact us at support@insvee.ai.

By creating an account or using the service, you agree to these Terms of Use and acknowledge our Privacy Policy. You must have the legal capacity to enter this agreement and authority to act for any organisation you represent. Acknowledging the Privacy Policy does not provide consent to optional cookies or every possible use of personal information.

Purchase-specific terms disclosed before payment also apply. A separate written agreement signed with us controls to the extent it expressly conflicts with these terms.

Provide accurate account information, keep your credentials secure and use only accounts you are authorised to access. You are responsible for activity you authorise through your account. Contact support promptly if you suspect unauthorised access.

Do not share, sell or transfer access to bypass restrictions, payments or usage limits. Do not create additional accounts to repeatedly claim promotional benefits or evade a suspension. Limits may include storage, file size, request frequency and concurrent generations. Requests may queue or be declined when capacity or limits are reached.

Do not upload, request, generate or distribute unlawful material, malicious software, content that infringes another person's rights, private information without permission, fraudulent or harassing content, or deceptive impersonations.

Child sexual abuse material and sexual exploitation of minors are prohibited, including synthetic depictions. Non-consensual intimate imagery, sexual deepfakes without consent and use of someone's likeness or voice to deceive, exploit or harm them are prohibited.

Do not attack or interfere with the service, access another user's files, scrape private content, or bypass security, payment, moderation or usage controls. Do not resell service access without our written permission. This does not prohibit permitted commercial use of your outputs.

Where applicable law requires disclosure that content is AI-generated or manipulated, make that disclosure. Do not remove provenance or authenticity markings to mislead others about how content was created.

You are responsible for prompts, uploads, references and other material you submit (Inputs), results created through the service (Outputs) and how you use them. You retain any rights you already hold in Inputs. We do not claim ownership of Inputs or Outputs merely because you use the service.

You grant us non-exclusive, worldwide, royalty-free permission to store, copy, process, transform and deliver your Inputs and Outputs to operate requested features, secure the service and address support or rights complaints. Our service providers may process content as needed for those purposes. This permission lasts while content is held for those purposes, including necessary backup, security and legal retention described in our Privacy Policy.

This operational permission does not grant an unrestricted right to use private content in marketing or train AI models. We will obtain separate permission before using private content in our marketing. Additional model-training use would require an appropriate separate notice and any consent required by law. External models may have their own applicable processing, retention and use terms; contact support for clarification before submitting sensitive or client material.

We do not impose a general restriction on commercial use of Outputs. Your actual rights depend on applicable law, your rights in Inputs and applicable model or third-party licence conditions. AI Outputs may resemble other content, may not be unique and may not qualify for copyright or exclusive protection. We do not guarantee originality or rights clearance. Rights you lawfully hold in downloaded Outputs do not end merely because you cancel a subscription.

Before submitting someone's face, voice, likeness or other identifiable attributes, obtain all permissions, releases and consents required for the requested processing and intended use of results. Permission to possess a recording does not necessarily permit cloning a voice, generating a likeness or publishing the result.

Use face and voice features for authorised creative work. Do not use them to identify, authenticate or surveil people, infer sensitive personal attributes without a lawful basis, or create misleading endorsements. Do not submit precomputed biometric identifiers or templates for identity verification.

Avoid placing passwords, credentials, payment-card details, government identifiers, health records or unnecessary sensitive personal information in prompts or uploads. Face and voice processing and any feature-specific consent requirements are addressed in our Privacy Policy.

Generating privately does not publish your work to Community. Choosing to publish makes the selected result and reusable template information available to other users with your public author name. Others can view, like and reuse the template. Your account email and private business or billing details are not part of the public author profile.

Publish only content and references you are entitled to share and permit others to reuse. You grant us permission to display and distribute published content through Community, and other users permission to use the published template through the service to create their own results. This does not transfer ownership of your original content or clear third-party rights. Our Copyright & IP Policy and the rights confirmation in the publish form also apply.

Deleting a publication removes it from future Community access through the service. It cannot recall copies already downloaded, previously created results or permitted uses made before removal. Records needed for rights complaints or legal obligations may remain. Contact support for urgent privacy or rights concerns.

AI results can be inaccurate, incomplete, unsuitable or unexpected. Review them before using or publishing them. Outputs are not professional advice or a guarantee of third-party rights clearance.

Models, versions, features, processing times and capacity can change. Generations may fail or be delayed by provider limits, maintenance or interruptions. We do not promise uninterrupted availability, a particular creative result or permanent access to a specific model. A paid entitlement describes your limits rather than a guarantee that every request starts immediately.

External providers process requested operations. Third-party websites, payment pages and linked services may have their own terms; we do not control their independent services. Material changes to paid offerings and applicable remedies remain subject to purchase terms and mandatory consumer rights.

Review the displayed price, currency, billing period, credits, storage limits and applicable taxes before purchasing. Monthly subscriptions bill monthly. Annual subscriptions charge the annual amount upfront and release included plan credits in monthly allocations. Payment and access are confirmed by our payment records, rather than a return from a payment page alone.

Purchasing an automatically renewing subscription authorises recurring charges for the interval disclosed at checkout until you cancel renewal. Manage renewal through Subscription in Settings or contact billing@insvee.ai. Cancellation stops future renewal and normally preserves access through the paid period shown in your account; it does not delete your account or content. Failed payments may limit or suspend paid access.

A paid upgrade starts a new target-plan period when payment is confirmed. The payment provider calculates credit for unused old-plan time and the amount due; renewal moves to the upgrade date. Downgrades and changes between monthly and annual billing for the same plan are scheduled for the current paid period's end without an immediate charge. Your confirmation shows the effective date. Lower limits may affect new creation and uploads.

Subscription price increases apply prospectively with the notice required by law, without retroactively changing the amount paid for the current period. Review updated renewal terms and cancel future renewal if you do not wish to continue.

Credits are service usage units, not money, deposits or transferable currency. They cannot be sold, transferred or redeemed for cash except where required by law. Generation cost depends on the selected operation and settings and is displayed before submission.

Included plan credits expire at the end of their allocated monthly credit period and do not roll over. Purchased top-up credits expire 12 calendar months after purchase and do not renew automatically. Promotional and complimentary credits follow the allocation and expiry shown when granted. Plan credits are used before top-up credits. Your balance and credit history show available amounts and expiry information.

Buying top-ups requires an active, unexpired paid subscription. Cancelling renewal or allowing a subscription to expire does not itself shorten valid top-up credits' original expiry; you may continue using eligible features within the access and concurrency limits then applicable.

A generation reserves its quoted credits while pending and charges them when it completes. Failed or cancelled generation jobs release reserved credits; contact support to review an incorrectly applied charge. Credit restoration is distinct from a monetary refund. Cancellation is available only where the app permits it before processing has been accepted; closing the browser does not cancel a job. A completed result that does not match your creative expectations is not automatically a failed generation.

Promotional grants may be limited by eligibility, availability and anti-abuse checks. Do not misrepresent eligibility or claim them repeatedly using multiple accounts. Any paid conversion or recurring charge must be disclosed at purchase; complimentary credits alone do not authorise a charge.

Contact billing@insvee.ai from your account email for billing errors or refund requests. Include the purchase date, receipt or payment reference and reason. Do not send passwords or full payment-card details. Purchase-specific refund terms disclosed before payment and applicable law govern monetary refunds.

Cancelling future renewal does not itself refund an earlier payment. A credit release or restoration after a generation failure is not a refund of the original subscription or top-up payment. Nothing here limits statutory cancellation, withdrawal, refund or other consumer rights that cannot legally be excluded.

Storage and creation access depend on your entitlement. Keep your own copies of important files. Expired or over-limit accounts may be restricted from uploading or creating new stored media. Subscription expiry does not itself delete files; media may move to archive storage under your account's lifecycle rules.

Deleting an upload may affect future editing, generation or recreation that needs the original. Completed results or retained previews may remain, and removing one item does not automatically remove every result derived from it. See our Privacy Policy for retention and deletion limits.

You can stop using the service, cancel renewal through Settings and contact support@insvee.ai to request account deletion. We may verify your identity. Download important content first. Account deletion, renewal cancellation and refund requests are distinct; tell us explicitly if you also need renewal cancelled. We will explain records retained for billing, security or legal obligations.

Report copyright, privacy, likeness, non-consensual intimate imagery or safety concerns to support@insvee.ai. Provide the content link or identifying details, the concern and your relationship to the affected person or rights holder. Send sensitive evidence privately rather than in public comments.

We may review relevant content and activity, refuse generations, remove violating publications, restrict features or suspend or terminate access for abuse, security risks, non-payment or breaches of these terms. Checks do not guarantee detection of every violation. We may preserve relevant evidence and cooperate with lawful requests.

Urgent harm or security risks may require immediate action. Contact support with relevant information if you believe a restriction was incorrect. Do not evade a restriction or continue distributing content after a valid removal notice. Handling of content, prepaid amounts and required records remains subject to law.

TECHEASE SOLUTIONS and its licensors retain their rights in the service software, design, branding and materials, excluding rights you hold in your content. You receive permission to use available features while complying with these terms; ownership of the platform is not transferred. We may use voluntarily submitted product feedback for improvements without compensation, but this does not expand permission to use private uploads or personal information.

To the extent permitted by law, the service and Outputs are provided as available, without additional guarantees of accuracy, originality, fitness for a particular purpose or non-infringement. You remain responsible for reviewing results, obtaining permissions and keeping important content.

To the extent permitted by law, we are not responsible for indirect or consequential losses, lost profits or lost business opportunities arising from use of the service. Nothing excludes or limits liability for fraud, wilful misconduct or any liability, consumer guarantee or remedy that cannot lawfully be excluded or limited.

If using the service for business, you are responsible for reasonable third-party claims and losses directly caused by your unlawful Inputs, infringement of others' rights or material breach of these terms. This does not cover losses caused by our own breach or misconduct. We will notify you of a claim and give a reasonable opportunity to respond; you are not required to accept a settlement without your agreement.

Malaysian law governs these terms, subject to mandatory protections in your country of residence. Contact support@insvee.ai with a description of a dispute so we can try to resolve it. This does not prevent urgent remedies, statutory complaints or claims within applicable legal deadlines.

Subject to mandatory rights to use a different court or consumer forum, disputes may be brought before the competent courts of Malaysia. These terms do not require binding arbitration or waive rights that cannot lawfully be waived. If a provision is unenforceable, the remainder continues to apply to the extent permitted by law.

We may update these terms as the service changes. The date above identifies this version. Material changes will be communicated through the service or your account email before taking effect where notice is required. We will seek renewed agreement where required by law; posting a policy does not replace legally required consent.

For terms, privacy, account or content concerns, visit Contact us or email support@insvee.ai. For payments, use billing@insvee.ai.